UCAM247 Home Security Cameras Support Center

Contact Us

Power supply- Outdoor cameras.

If you find you are having trouble with the power supply to your UCAM outdoor camera it may be an issue with the power connection.

Due to the water reistant nature of the connection the socket on the camera is very tight. The power supply plug must be pushed fully into the socket until the thumb grips are almost level with the outside of the connector. This is stated in the label attached to the cable just above the socket.

Please see the images below to show the plug when correctly installed, pushed all the way in so that it is held tightly by the socket. If you are having trouble pushing it directly in the adding a little twisting motion as you push will help this locate smoothly.

If this is loose or not fully installed this can cause problems and prevent you from connecting to it or cause the camera to reboot often.